Communications: The Wilson Phillips of Business
You probably haven’t thought about Wilson Phillips in a while. When someone asks you what music you want to hear, Wilson Phillips...
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Strategic Communications Leader
20+ years’ experience guiding audience engagement, content and brand management.
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Jan 24, 20212 min read
No Elephants Were Harmed in the Writing of This Article
I've been binging the podcast "How to Save a Planet." It's about climate change. There are two main reasons why I listen. The first is...
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Feb 7, 20204 min read
Simon Sinek Is a Selfish Jerk
Full disclosure (although you probably got this from the title of this article): I am not a member of the Simon Sinek Fan Club.
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Dec 1, 20192 min read
'Open Your Mind, Quaid'
How "YMMV" can -- and should -- be applied year-round.
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Sep 23, 20193 min read
Next Stop: AuthentiCity
You fail them and they won't forget it All your cred won't save you from the kids They saw what you did -- "All the Kids Are Right" by...
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Jul 10, 20193 min read
The Best Sound Ever
My Instagram followers know that I have a dog named Baxter, about whom I frequently complain that he hogs the TV remote and somehow...
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Jul 3, 20193 min read
When Good Customer Service Becomes Too Much
One of my career tenets has been "serve the customer in the way they want to be served," no matter whether my customer is an actual...
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May 17, 20192 min read
A Moment of Silence? Grumpy Cat Hates That Too
The Internet bowed its collective head in mourning as the news broke that Grumpy Cat has gone to that Great Litterbox in the Sky. Grumpy...
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Apr 4, 20192 min read
Gen X: The Silent, Secret Weapon
Do you see the quiet person in the fourth row with a slightly sullen expression on their face? Probably not – you're too busy paying...
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Feb 23, 20193 min read
Wisdom from Outer Space Phones
I've been enjoying reading and listening to stories that delve into businesses, both from an overall business lesson perspective and also...
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Jan 4, 20192 min read
Communicating Powerfully Without Words
This story is almost 30 years in the making. On Sunday, January 14, 1990, Bill Watterson published a Calvin & Hobbes comic strip. Aside...
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Nov 28, 20185 min read
Effective E-mails: Break Your E-mails on Through
Are you burdened by hundreds of e-mails a day? Do you send out e-mails but don't get responses because your co-workers are also buried...
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Oct 17, 20183 min read
Big Data Fails to Whip the Llama's Ass
Big data will be our savior! It will optimize everything, increase sales and adoption, make productivity skyrocket and pick up all of...
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Aug 6, 20183 min read
NPS: The Bane of Corporate Existence
About 15 years ago, Net Promoter Score was born, giving companies a new way to measure loyalty and brand appreciation. It became an easy...
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Jun 11, 20182 min read
The Delicate Art of Universe-Balancing
It's been more than 15 years since it happened, but a single, short conversation with my father still sticks with me and provides...
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Feb 15, 20183 min read
How to Even Again When You #canteven
It's exhausting. Maybe you've been applying for jobs and feel like you're being hit with what seems like a neverending fire hose spray of...
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Nov 15, 20171 min read
The Ten Commandments of Workplace Etiquette
It appears there may be a need to reiterate these rules for basic decency in the office. 1. Thou shalt not microwave fish, nor popcorn....
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Oct 17, 20173 min read
The Art (and Science) of the Successful Apology
I recently complained to a company about an experience I had, and one of their reps called me back to discuss the incident. But when I...
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Sep 20, 20171 min read
Your Electronic Toolbox Is Just As Important as Your Regular One
I had a guy come over to give us an estimate for some work on our house. He was tethering his phone to his laptop and, when he e-mailed...
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Aug 4, 20172 min read
People Leave Companies, Not Just Managers
Many articles have recently appeared on my LinkedIn feed that promote the need for managers to examine their behaviors and tactics...
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