Full disclosure (although you probably got this from the title of this article): I am not a member of the Simon Sinek Fan Club.

How "YMMV" can -- and should -- be applied year-round.

You fail them and they won't forget it All your cred won't save you from the kids They saw what you did -- "All the Kids Are Right" by Local H Trust is one o...

My Instagram followers know that I have a dog named Baxter, about whom I frequently complain that he hogs the TV remote and somehow manages to take over 90% ...

One of my career tenets has been "serve the customer in the way they want to be served," no matter whether my customer is an actual paying customer of my com...

The Internet bowed its collective head in mourning as the news broke that Grumpy Cat has gone to that Great Litterbox in the Sky. Grumpy Cat, also known by ...

Do you see the quiet person in the fourth row with a slightly sullen expression on their face? Probably not – you're too busy paying attention to their outsp...

I've been enjoying reading and listening to stories that delve into businesses, both from an overall business lesson perspective and also from a branding ang...

This story is almost 30 years in the making. On Sunday, January 14, 1990, Bill Watterson published a Calvin & Hobbes comic strip. Aside from the title panel...

Are you burdened by hundreds of e-mails a day?  Do you send out e-mails but don't get responses because your co-workers are also buried under an inbox groani...

Big data will be our savior! It will optimize everything, increase sales and adoption, make productivity skyrocket and pick up all of your drycleaning.  If y...

About 15 years ago, Net Promoter Score was born, giving companies a new way to measure loyalty and brand appreciation.  It became an easy method to gauge cus...

It's been more than 15 years since it happened, but a single, short conversation with my father still sticks with me and provides reflection moments on a reg...

It's exhausting. Maybe you've been applying for jobs and feel like you're being hit with what seems like a neverending fire hose spray of rejection. Maybe th...

It appears there may be a need to reiterate these rules for basic decency in the office. 1.   Thou shalt not microwave fish, nor popcorn. 2.   Unless thou ar...

I recently complained to a company about an experience I had, and one of their reps called me back to discuss the incident. But when I described the call to ...

I had a guy come over to give us an estimate for some work on our house. He was tethering his phone to his laptop and, when he e-mailed me a file, I kept che...

Many articles have recently appeared on my LinkedIn feed that promote the need for managers to examine their behaviors and tactics vis-à-vis employee retenti...

As the news breaks that a cultural icon has passed away, it's a good time to reflect on what he brought to the world -- and what we can learn from him. 1. Le...